Utilities

Garbage & Recycling Collection

Garbage collection is contracted through GFL Environmental for residents and businesses inside the town limits. Please see Sanitation & Recycling for more information. 

Water Service

Town of Pierson is the water service provider to all residents and businesses inside the town limits, as well as select customers in unincorporated areas.

APPLICATION FOR WATER SERVICE

Customers may make application for water service in person at Pierson Town Hall, 116 W. 1st Avenue, with the necessary deposit and hookup fee as required. It is mandatory that all houses within the Pierson town limits be hooked into the water system or pay the monthly availability fee. The following information is needed:

• Owner or renter's name
• Service address
• Driver’s license number
• Documentation of rental (lease) or ownership (proof of purchase)
• Deposit
• Completed Water Account Application

Payment in full of any previous balances due may be required prior to establishing new service.

DEPOSITS

A security deposit is required on residential and commercial accounts. Customers who have tenants are required to place a deposit on all new accounts. The Water Account Application must be completed. If the property is sold, or a tenant vacates, deposits are returned after any and all monies due have been satisfied. The deposit may be applied toward monies due and the remainder, if any, will be refunded to the customer at the forwarding mailing address supplied.

METER READS

Meters will be read on the 20th of every month (or first working day thereafter). For billing purposes, readings are rounded and consumption is billed in whole thousands of gallons.

RATE STRUCTURE

The rate structure for utility water accounts is a combination of a monthly availability fee and water consumption charges. The monthly availability fee is a fixed charge that is billed monthly regardless of occupancy or usage. The consumption charge varies depending on the amount of water registered at the meter. The first 2,000 gallons of water consumption is included in the monthly availability fee; thereafter, additional charges are based per water usage. For current rates, please see our Residential Customers or Commercial Customers pages.

PAYMENTS

​Payment is due upon receipt but we allow up to the 15th day of the following month (or first working day thereafter) to avoid a late fee. It will be considered delinquent if not paid by that date. Payments will be accepted in cash, money order, or personal check. Credit and debit cards are accepted but will be charged a service fee by our third-party utility billing provider.

• IN PERSON: Pierson Town Center, 116 W. 1st Ave, Pierson, FL 32180 (Monday through Friday, 8:00 AM to 4:00 PM)
  
  
• DROP BOX: Pierson Town Center, 116 W. 1st Ave, Pierson, FL 32180 (24 hours)
  
  
• BY MAIL: Town of Pierson Utilities, 116 W. 1st Ave, Pierson, FL 32180
  
  
• ONLINE: Visit the website www.ub-pay.com and use Municipal Code PiersonFL180. on the Member Registration page. This code is case-sensitive and must match exactly. The First Name, Last Name, and Account Number must exactly match what is shown on your utility bill card. UB Max is a third-party utility billing service. It is not managed by Town of Pierson. Service fees will apply to any online payments made.
  
  

RETURNED PAYMENTS

A charge will be assessed for any returned payment. A week’s notice is provided to satisfy the returned payment and related charges prior to disconnection of service. This notice is provided on the first returned payment only. Subsequent returned payments will result in immediate disconnection of service without notice. Once service has been disconnected for a returned payment, the full balance on the account must be paid, including any fees, in cash or by money order.

DELINQUENT CHARGES / SHUT OFF

Non-payment by the due date will result in a late charge penalty equal to 10% of the bill. Non-payment within 60 days from the due date will result in the water being turned off; it will not be re-connected until all past due charges have been fully paid, including a $25.00 reconnection fee.

NON-RECEIPT OF BILLING NOTICE

In the event you do not receive your utility bill notice, please contact us at (386) 749-2661. Failure to receive a bill notice does not relieve the customer from payment obligation nor charges for late or delinquent payments.

LIENS

Per Florida Statute 159.17, unpaid balances billed to property owners constitute a lien against the property. The Town of Pierson may also file paper liens against the property to further document the lien and additional fees may apply to the customer.

LIEN SEARCH REQUESTS

• All request are to be emailed to info@townofpierson.org
• Please submit a detailed request of the required information with parcel ID and/or Alternate Key number.
• There is no fee for a turnaround of minimum 72 hours.
• A fee of $25.00 in cash or check would be needed for any expedited request under 72 hours.
  
  

​METER TAMPERING

Customers are responsible for the meters on accounts. Unauthorized access to water or damage to equipment will result in a meter tampering fee plus equipment replacement costs and labor charges.

CHANGE OF ADDRESS

It is the customer's responsibility to notify the Town of Pierson Utilities of any mailing address changes. If your mailing address has changed, please contact us at (386) 749-2661 with the proper, updated information.

CONTACT INFORMATION

It is the customer’s responsibility to update their contact information with the Town of Pierson Utilities. The Town will make every attempt to contact customers with the information provided but cannot guarantee that calls will be received.

QUESTIONS

For questions or inquiries, you may call Town of Pierson Utilities at (386) 749-2661 or send a message through the Contact Us page.